This policy explains how FocusPoint Advisory handles complaints and concerns from clients, prospective clients and other stakeholders.
FocusPoint Advisory is committed to providing high-quality bookkeeping, reporting, advisory and Micro CFO services. We welcome feedback and take complaints seriously.
Complaints may be submitted by email, phone or in writing. Please provide details of the issue, relevant dates and the outcome you are seeking.
We aim to acknowledge complaints within two business days of receipt.
We will review the complaint, gather relevant information and assess the circumstances fairly and objectively.
We aim to provide a substantive response within 14 business days. If additional time is required, we will keep you informed of our progress.
Depending on the circumstances, resolutions may include clarification, corrective action, service improvements, fee adjustments where appropriate, or other mutually agreed outcomes.
If the complaint relates to BAS services or professional conduct, clients may also contact the Tax Practitioners Board (TPB) for information regarding the Code of Professional Conduct and available complaint processes.
If a complaint cannot be resolved directly with FocusPoint Advisory, clients may seek independent advice or contact relevant regulatory authorities where appropriate.
All complaints will be recorded, investigated and retained in accordance with our record retention policies.
Complaint information is reviewed periodically to identify opportunities to improve our services, systems and client experience.
FocusPoint Advisory Pty Ltd
Email:
ian@focuspointadvisory.com.au
Phone:
(07) 4515 7066
Website:
https://focuspointadvisory.com.au
FocusPoint Advisory is committed to ensuring that our website is accessible and usable by as many people as possible, regardless of technology, ability or circumstance.
We aim to design and maintain our website in accordance with recognised accessibility principles and relevant web accessibility standards where practical.
Our website may include features such as clear navigation, readable fonts, responsive design, meaningful headings, alternative text for images where appropriate, and compatibility with common assistive technologies.
We are committed to ongoing improvements to enhance accessibility and usability for all visitors.
Some content or functionality provided by third-party applications or websites may not be fully accessible. While we encourage accessibility from our providers, we do not control third-party platforms.
If you experience any difficulty accessing information on our website or require information in an alternative format, please contact us and we will make reasonable efforts to assist.
FocusPoint Advisory Pty Ltd
Email:
ian@focuspointadvisory.com.au
Phone:
(07) 4515 7066
Website:
https://focuspointadvisory.com.au
This Accessibility Statement may be updated from time to time as our website and services evolve.
